Privacy Policy

1. Introduction

Welcome to QSmart ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our queue management service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using QSmart, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Business name, address, contact details, and other information you provide when setting up your vendor profile
• Queue Information: Your position in queues, estimated wait times, and preferences
• Communication Data: Messages, feedback, and other communications you send to us

2.2 Information Automatically Collected

When you use our Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: How you interact with our Service, pages visited, features used, and time spent
• Location Data: Approximate location based on IP address or GPS (with your permission)
• Log Data: IP address, browser type, access times, and referring website addresses

2.3 Information from Third Parties

We may receive information from third-party services, such as:

• Google Sign-In (if you choose to sign in with Google)
• Payment processors (for vendor subscriptions)
• Analytics providers

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our queue management services
• Account Management: To create and manage your account, process transactions, and send service-related communications
• Notifications: To send you queue updates, reminders, and important service notifications via SMS, WhatsApp, email, or push notifications
• Customer Support: To respond to your inquiries, provide technical support, and address issues
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Vendors

When you join a queue, vendors may see your name, position in the queue, and contact information necessary to provide their services.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and storage providers
• Email and SMS delivery services
• Payment processors
• Analytics and monitoring services

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications (service-related communications may still be sent)
• Account Deletion: Delete your account and associated data through your account settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

8. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: